Do you have a question regarding our services and products? This article is for you!
What kind of Support does HoneyComm offer?
Our support resources include Help Articles, Tutorials, Design and Branding services as well as live support agents ready to answer your questions through chat or email!
Do you offer business start up support?
HoneyComm does not offer business start up support. The health and wellness industry and furthermore consumable products are much more regulated. Therefore, we provide the appropriate resources to ensure your business legitimacy through supplement sales such as Certificates of Anaylsis for each product, along with the guarantee that all products are manufactured in our cGMP Certified facilities. Depending on where you are planning to sell, the requirements will be slightly different, so we recommend consulting with a local tax expert for proper guidance.
Let's use the USA as a selling example. To set up a business in the United States, you will need to consider a storefront platform (Shopify, BigCommerce, CommerceHQ, WooCommerce, or Groovekart), an LLC, EIN, Business Bank Account, and a Merchant Account/Payment Processor (Payment Cloud or whichever works best for your situation).
With several members utilizing the platform, won’t the market be saturated?
We must consider that Supplements and Vitamins alone are a global $100+ Billion industry annually - before adding in the CBD and Cosmetics categories. With the strong current and future projected growth, you will have more than a fair opportunity to carve out your niche. For consideration, if every member of HoneyComm were to carve out even a small fraction of a percent of the market - each person would be making a significant amount of money.
How long will it take me to get up and running?
This will be fully dependent on yourself, your work ethic, and potentially, your team. Some of the start-up elements and approvals can take a few days or few weeks and design timelines can be the same. With an established business in the industry, you could be selling your branded products within a few days, having the appropriate resources and time. For most first-time users starting up, you will want to give yourself 1-2 months of prepareation time to have all business elements in order.
Do I need to have a registered trademark to sell HoneyComm products?
No, you do not require a registered trademark to sell HoneyComm products. However, registering your business can have benefits. Before setting up your supplement store, ask yourself basic questions about your store and your goals. This can help you to focus your attention and speed up your setup process. You might also want to think about which pricing plan meets your needs. Here are a few recommendations:
- Find local experts to get advice on taxes and laws for your business
- Register your business if necessary, but you can also explore selling online without registering your business.
- Open a separate business bank account
Learn how to get started with a free account!
What type of success should I expect?
The HoneyComm platform is built for you to succeed. Educational resources to set up your products and create your first product labels will the starting point. From there, you have access to proven products (manufacturer’s top sellers) with incredible margins of 300+% on average. Ultimately, it’s going to come down to your marketing ability - presenting the right messaging to a consumer group that needs it, at the correct time. Some users will recapture their investment on the first day of sales, others it may be a growth curve that takes some time. We are invested in your success as well, guiding you along the way so do not hesitate in contacting our support team!
What is the ideal number of products to start selling with?
There is no magic number when it comes to supplement sales. Our Pricing Plans include as little as 5 SKU's and our highest up to 30 SKU's. There are many successful members making 90% of their sales from just 3 products. Once again, it will depend on your marketing ability. Identify your target audience, their needs and aim for a micro-niche to focus your marketing towards. If you wish to get professional design and brand guidance to set up your supplement brand, our Design and Development packages will help!
What services are included in the software platform?
In addition to HoneyComm's dropshipping technology, some newer features and service include:
- Fast Shipping: For the US we deliver within 1-3 business days where as internationally 3-5 days for order deliveries.
- Wholseale pricing without Minimum Order Quantities: You have the ability to purchase products at a wholesale prices for as little as 1 unit, allowing bigger revenue margins in your supplement sales!
- Label Lab: HoneyComm's inhouse label editor for your supplement products. Included with all plans!
- Live Chat Support: Simply click on the chat widget towards the bottom right and one of our representatives will gladly assist!
- FBA Prep: If you wish to send your products to Amazon, we can do the FBA prepping for you as well! Reach out to our support team for more information.
- Third Party Logistics Services: Connect your external products to our platform and let us handle the logistics! It doesn't have to be all supplements!
- Design and Development Packages: Need help establishing your brand? Browse our website and label packages here!
- Marketing Inserts Packages: You are now able to purchase marketing inserts such as postcards, branded boxes and more! Feel free to browse our catalog.
What if I want to change a product or make my own supplements?
Through our Custom formulation services, we are able to create products unique to only you! Due to the nature of the service, they require a Minimum Order Quantity. Get a quote now through our Chat widget or via support@honeycomm.io.
How do the fees and pricing work when it comes to products?
All products within our catalog have a Base Cost and Fulfillment Cost per item, shipping will be extra. Fulfillment cost includes the label spec adjustments, printing, and application, as well as packaging for shipment. We also outline the Manufacturer’s Suggested Retail Price and potential markup. These product prices are pre-negotiated based on the projected volume of the HoneyComm Black membership group as a collective. Meaning, you have the benefit of having preferred pricing of several thousand units, whether you sell 1 unit or 100. There are no Minimum Order Quantities and you only pay for products when you’re selling!
How do refunds work for HoneyComm's services?
Due to the nature of the platform and services, HoneyComm does not offer refunds for delivered services such as Design & Development, Software access and Orders shipped. In the event of a damaged product or wrong label, we will gladly issue a refund and help you process another order. On the other hand, providing wholesale pricing without minimum order quantities means some products rely on demand. Therefore, refunds do not apply for out of stock products. If you wish to have a list of our most demanded products, simply reach out to us via chat or the support email and we'll send it your way!. Learn more in our Terms of Service.
Where are HoneyComm's products manufactured?
Most of our supplements and products are manufactured in the USA. We assemble many of the ingredients and create many of the supplements in our own facilities, but we also source many of our supplements from other US-based suppliers.
How can I be sure they are quality products?
Where can I find more information about each product?
Need more help? Feel free to start a live chat with us in the lower right corner!
